Already have a policy? What do you need?
Find your next step for ID cards, payments, changes, renewal or claims.
I need my ID card
Use the insurer’s official member site or the number in your documents. Confirm the card matches your current policy and date.
Read the related guideI have a payment question
Check the amount, date and instructions with your insurer. Keep the receipt and confirm activation. This website does not accept premium payments; use your policy’s designated official channel.
Read the related guideMy information changed
Identify what changed and when. Ask your insurer or applicable Marketplace for its update procedure. Do not send SSNs, identity documents or medical information through this public form.
Read the related guideI want to prepare for renewal
Gather next-year notices and review premiums, networks, prescriptions and household changes. Confirm availability and the effective date; in Puerto Rico check local terms with the insurer.
Read the related guideI need claim guidance
Check product requirements and forms directly with the insurer. Keep your reference and submission date. Febres can help locate the channel; the insurer determines coverage and payment.
Read the related guideOfficial insurer channels
Choose your policy’s issuing insurer. Access and services depend on the product; also use the number printed on your ID card or policy.
Sources consulted
Consulted on October 7, 2026. Check official links for later changes.